(4.5 / 5)2181+ Ratings

Viator Reviews

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Overall Rating

4.5
5 Reviews
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About Viator

Viator.com is a comprehensive platform for travelers looking to book memorable experiences worldwide. It offers a vast array of tours and activities, including city tours, helicopter tours, day trips, show tickets, and sightseeing day tours. With over 300,000+ travel experiences available, Viator ensures that there's something for every type of traveler. The site is known for its flexibility, offering free cancellation and reserve now, pay later options. Quality and trust are paramount, with experiences meeting high standards and backed by numerous reviews. For those planning trips, Viator provides exceptional flexibility, quality assurance, and award-winning support. It's a go-to destination for booking everything from simple tours to extreme adventures and everything in between.

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Viator Customer Reviews (5)

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Loránd Vagner
Loránd Vagner
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Feb 10, 2023
Didier Fréchette
Didier Fréchette
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Feb 9, 2023
Ralph Mossman
Ralph Mossman
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Feb 9, 2023
Jane Kauffman
Jane Kauffman
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Feb 8, 2023
Kenneth Gordon
Kenneth Gordon
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Feb 4, 2023

Viator Customer’s Q&A

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Viator FAQs

FAQ

About Viator.com Prices and Cost?

Viator.com offers a diverse range of experiences with prices that vary widely to accommodate different budgets and preferences. For those looking for budget-friendly options, basic walking tours can start under $20. More immersive experiences like day-long excursions or boat charters can cost hundreds of dollars, with some luxurious experiences even reaching under $1,000. The platform also provides flexible booking options, such as free cancellation and the ability to reserve now and pay later, ensuring travelers can plan their trips with peace of mind. Prices are influenced by factors such as the complexity of the excursion, the location, and the group size. It's important to note that Viator's pricing structure may include per person pricing or unit pricing, depending on the nature of the activity.

FAQ

About Viator.com Popular Products and Services?

Viator.com is renowned for its wide selection of travel experiences. Among the most popular products and services are guided tours of iconic landmarks like the Colosseum and the Eiffel Tower, as well as city tours in destinations such as New York City and Barcelona. Helicopter tours offer breathtaking aerial views of cities like Las Vegas, while day trips allow for deeper exploration of places like Tuscany from Florence. For those seeking unique experiences, skip-the-line tickets for attractions like the Vatican Museums and Sagrada Familia are highly sought after. Additionally, warm destination tours to places like Bali and Cancun are available for travelers looking to escape to sunnier climates.

FAQ

About Viator.com Payment Method?

Viator.com supports a variety of payment methods to cater to global customers' preferences. These include major credit and debit cards such as Visa, MasterCard, and American Express. For those who prefer digital transactions, digital wallets like Google Pay and Apple Pay are available. PayPal is another globally recognized option that offers security and convenience. Additionally, Viator provides Pay Later options, allowing travelers to reserve their experiences and make the final payment closer to the event date. This feature is particularly beneficial for high-ticket tours, offering flexibility and peace of mind to customers.

FAQ

Viator.com Return Policy?

Viator.com's return policy is tailored to the specific experience booked. Each product page on the site provides a Cancellation Policy section where customers can find detailed information about the possibility of canceling and getting a refund. Generally, many experiences offer free cancellation up to 24 hours before the start date, allowing for a full refund. As for a shipping policy, it does not apply to Viator's services since the company deals with booking experiences rather than delivering physical goods. However, some experiences might include transportation services, such as hotel pickups and drop-offs, which are detailed in the product's Departure and Return section.

FAQ

How do I book an experience on Viator?

To book an experience on Viator, one must first create an account on the platform. After signing up, the next step is to search for tours or activities of interest. The website allows users to filter results to find the perfect experience. It's essential to read reviews and check the availability of the tour before proceeding. Once a suitable tour is found, the user can choose their variation (such as date and number of people), enter their information, and then complete the booking process. After booking, the user can look forward to enjoying their tour.

FAQ

Can I book experiences for a future date?

Yes, Viator allows you to book experiences for dates in the future. However, some experiences may only be available for booking within a certain time frame, so be sure to check the availability calendar before booking.
FAQ

What are some popular types of experiences available on Viator?

Viator offers a wide range of experiences, including guided tours, outdoor adventures, theme park tickets, cultural activities, food and wine tours, and more.
FAQ

What payment methods are accepted on Viator?

Viator accepts various payment methods, including credit cards, debit cards, and PayPal. Some payment methods may not be available in certain countries or for certain experiences, so be sure to check the payment options before booking.
FAQ

How do I know if an experience is available on the date I want to book?

Viator's website and mobile app allow you to search for experiences by date, location, and type. Once you select an experience, you can check its availability calendar to see if it's available on the date you want to book.
FAQ

Can I cancel my booking if my plans change?

Viator's cancellation policy varies by experience and supplier. Some experiences offer free cancellation up to a certain date, while others may have more restrictive cancellation policies. You can check the cancellation policy for each experience before booking.

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