(4.5 / 5)2181+ Ratings

Viator Reviews

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Overall Rating

4.5
5 Reviews
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About Viator

Viator.com is a comprehensive platform for travelers looking to book memorable experiences worldwide. It offers a vast array of tours and activities, including city tours, helicopter tours, day trips, show tickets, and sightseeing day tours. With over 300,000+ travel experiences available, Viator ensures that there's something for every type of traveler. The site is known for its flexibility, offering free cancellation and reserve now, pay later options. Quality and trust are paramount, with experiences meeting high standards and backed by numerous reviews. For those planning trips, Viator provides exceptional flexibility, quality assurance, and award-winning support. It's a go-to destination for booking everything from simple tours to extreme adventures and everything in between.

Viator Pros & Cons

Pros of Viator.com:

  • Legitimacy and Trustworthiness: Viator is a legitimate company, owned by TripAdvisor, ensuring credibility and safety.
  • Currency Payment Options: The ability to change the currency for tour prices reduces transaction fees, making it more cost-effective.
  • Reserve Now, Pay Later: The option to reserve a tour and pay later helps with budgeting and provides flexibility.
  • Lowest Price Guarantee: Viator offers a lowest price guarantee, ensuring that you won't pay more than booking directly, and sometimes you'll pay less.
  • Strong Review System: Viator uses a robust review system, including reviews from TripAdvisor, to ensure only high-quality tours remain listed.
  • Easy Comparison: The platform allows easy comparison of similar tours, including features like prices, inclusions, and cancellation policies.
  • Good Customer Service: Viator has responsive customer service, with fast refunds and a clear cancellation policy.
  • Wide Range of Activities: Viator offers over 200,000 bookable activities worldwide, making it a comprehensive platform for travelers.

Cons of Viator.com:

  • Middleman Fees: Some users note that booking through a middleman like Viator can sometimes result in higher costs compared to booking directly with the tour operator.
  • Occasional Discrepancies: There have been reports of discrepancies in tour details, such as changes in tour schedules or lack of clear instructions.
  • Customer Service Issues: Some users have experienced poor customer service, including issues with refunds and communication.

Overall, Viator is a reliable platform for booking tours, but it's essential to read reviews and understand the terms and conditions of each tour to avoid potential issues.

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Viator Customer Reviews (5)

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Loránd Vagner
Loránd Vagner
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Feb 10, 2023
Didier Fréchette
Didier Fréchette
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Feb 9, 2023
Ralph Mossman
Ralph Mossman
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Feb 9, 2023
Jane Kauffman
Jane Kauffman
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Feb 8, 2023
Kenneth Gordon
Kenneth Gordon
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Feb 4, 2023

Viator Customer’s Q&A

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Viator Features and Benefits

Here are some key features and benefits of Viator.com:

Key Features:

  • Easy Booking: The site is optimized for mobile booking.
  • Diverse Activities: Offers over 300,000 city tours, day tours, sightseeing tours, excursions, and much more.
  • Trusted Reviews: Users can read reviews and see customer ratings to ensure they're choosing a good quality tour.
  • Filter & Browsing Options: The filters, search functionality, and suggested tours based on traveler interests help travelers find tours that will improve their trip.

Benefits:

  • 24/7 Customer Service: Offers around-the-clock customer service in multiple languages.
  • Lowest Price Guarantee: Viator has a lowest price guarantee.
  • 24-Hour Cancellation Policy: Makes the financial risk in booking feel low.
  • Access to Local Experiences: Helps small, local businesses find customers without having to do any heavy digital marketing.
  • Expert Guidance: Provides expert guidance to support travelers in making plans on the fly or far in advance.

Remember, the best choice depends on specific needs and preferences. Happy traveling!

Viator Pricing

Viator.com does not have a uniform pricing structure for all activities. Prices vary based on the specific tour, activity, and location. Here are some examples:

  • Loire Valley Day Tour: Prices start from around £90.04 for a Tuscany Day Trip from Florence, which includes Siena, San Gimignano, Pisa, and lunch at a winery.
  • New York City SUMMIT One Vanderbilt Experience Ticket: Prices start from £36.09.
  • Grand Canyon West with Lunch, Hoover Dam Stop & Skywalk Upgrade: Prices start from £72.85.
  • Viator Exclusive Day-Tour From Seattle to Mt. Rainier: Prices start from $185.

Additionally, Viator offers free cancellation for most experiences if you cancel at least 24 hours in advance.

About Viator.com Payment Method?

Viator.com supports a variety of payment methods to cater to global customers' preferences. These include major credit and debit cards such as Visa, MasterCard, and American Express. For those who prefer digital transactions, digital wallets like Google Pay and Apple Pay are available. PayPal is another globally recognized option that offers security and convenience. Additionally, Viator provides Pay Later options, allowing travelers to reserve their experiences and make the final payment closer to the event date. This feature is particularly beneficial for high-ticket tours, offering flexibility and peace of mind to customers.

Viator FAQs

FAQ

How To Open A Viator Account?

Here are the steps to open an account on Viator.com:

  1. Navigate to Viator.com.
  2. Click the "Account" button in the website's top right-hand corner.
  3. Select "Sign Up".
  4. Enter your first name, last name, and email address.
  5. Create a password.
  6. Alternatively, sign up with your Google, Facebook, or Apple account.

After creating the account, you can browse and book tours and experiences. Enjoy exploring!

FAQ

Viator Alternatives

Here are the top 10 alternatives to Viator.com:

  1. GetYourGuide.com: Offers tours and experiences across the globe from vetted operators. Known for converting well in European destinations.
  2. TripAdvisor.com: Plan your next trip, read reviews and get travel advice from the community on where to stay and what to do. Find savings on hotels, book the perfect tour or attraction, and reserve a table at the best restaurants.
  3. Klook.com: Find discounted attraction tickets, tours with unique experiences, and more! Join local day tours to visit spectacular sights and go on delicious food trips around the city.
  4. LonelyPlanet.com: Discover, plan and book your perfect trip with expert advice, travel guides, destination information and inspiration.
  5. TourRadar.com: Offers a variety of tours worldwide.
  6. Tripaneer.com: Specializes in unique travel experiences, particularly in the realm of holidays and retreats.
  7. EatWith.com: If you are a food-focused travel blogger, EatWith may offer the top choices.
  8. Expedia.com: Provides everything from flights and hotels to car rentals and cruise lines.
  9. Civitatis.com: Offers a wide range of activities, excursions and guided tours.
  10. Bookmundi.com: A Denmark-based, but globally focused company offering tour packages from multiple providers around the world.

Remember, the best alternative depends on the specific needs and preferences. Happy traveling!

FAQ

About Viator.com Prices and Cost?

Viator.com offers a diverse range of experiences with prices that vary widely to accommodate different budgets and preferences. For those looking for budget-friendly options, basic walking tours can start under $20. More immersive experiences like day-long excursions or boat charters can cost hundreds of dollars, with some luxurious experiences even reaching under $1,000. The platform also provides flexible booking options, such as free cancellation and the ability to reserve now and pay later, ensuring travelers can plan their trips with peace of mind. Prices are influenced by factors such as the complexity of the excursion, the location, and the group size. It's important to note that Viator's pricing structure may include per person pricing or unit pricing, depending on the nature of the activity.

FAQ

About Viator.com Popular Products and Services?

Viator.com is renowned for its wide selection of travel experiences. Among the most popular products and services are guided tours of iconic landmarks like the Colosseum and the Eiffel Tower, as well as city tours in destinations such as New York City and Barcelona. Helicopter tours offer breathtaking aerial views of cities like Las Vegas, while day trips allow for deeper exploration of places like Tuscany from Florence. For those seeking unique experiences, skip-the-line tickets for attractions like the Vatican Museums and Sagrada Familia are highly sought after. Additionally, warm destination tours to places like Bali and Cancun are available for travelers looking to escape to sunnier climates.

FAQ

Viator.com Return Policy?

Viator.com's return policy is tailored to the specific experience booked. Each product page on the site provides a Cancellation Policy section where customers can find detailed information about the possibility of canceling and getting a refund. Generally, many experiences offer free cancellation up to 24 hours before the start date, allowing for a full refund. As for a shipping policy, it does not apply to Viator's services since the company deals with booking experiences rather than delivering physical goods. However, some experiences might include transportation services, such as hotel pickups and drop-offs, which are detailed in the product's Departure and Return section.

FAQ

How do I book an experience on Viator?

To book an experience on Viator, one must first create an account on the platform. After signing up, the next step is to search for tours or activities of interest. The website allows users to filter results to find the perfect experience. It's essential to read reviews and check the availability of the tour before proceeding. Once a suitable tour is found, the user can choose their variation (such as date and number of people), enter their information, and then complete the booking process. After booking, the user can look forward to enjoying their tour.

FAQ

What are some popular types of experiences available on Viator?

Viator offers a wide range of experiences, including guided tours, outdoor adventures, theme park tickets, cultural activities, food and wine tours, and more.
FAQ

How do I know if an experience is available on the date I want to book?

Viator's website and mobile app allow you to search for experiences by date, location, and type. Once you select an experience, you can check its availability calendar to see if it's available on the date you want to book.
FAQ

Can I cancel my booking if my plans change?

Viator's cancellation policy varies by experience and supplier. Some experiences offer free cancellation up to a certain date, while others may have more restrictive cancellation policies. You can check the cancellation policy for each experience before booking.
FAQ

How do I access my booking voucher?

After you make a booking, Viator will send you a confirmation email with a voucher attached. You can also access your voucher by logging into your Viator account and clicking on the "My Bookings" section.
FAQ

What should I do if I have a problem with my booking or experience?

If you have any issues with your booking or experience, you can contact Viator's customer service team for assistance. You can find the contact information on Viator's website or mobile app.
FAQ

Can I book experiences for a future date?

Yes, Viator allows you to book experiences for dates in the future. However, some experiences may only be available for booking within a certain time frame, so be sure to check the availability calendar before booking.
FAQ

What payment methods are accepted on Viator?

Viator accepts various payment methods, including credit cards, debit cards, and PayPal. Some payment methods may not be available in certain countries or for certain experiences, so be sure to check the payment options before booking.

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