Viator Reviews
(Rated by 2181 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
- Google Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.5
Base on 5 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.5
- Shipping & Delivery4.0
- Return Policy5.0
Recent Customer Reviews (5)
Loránd Vagner
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Didier Fréchette
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Ralph Mossman
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Jane Kauffman
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Kenneth Gordon
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Payment Methods
Accepted Payment Options:
Prices for items on Viator.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Google Pay
Payment Process
- Payments can be made online during the checkout process.
- For Viator credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Viator Pros & Cons
Pros
1
24/7 Customer Service: Offers around-the-clock customer service in multiple languages.
2
Lowest Price Guarantee: Viator has a lowest price guarantee.
3
24-Hour Cancellation Policy: Makes the financial risk in booking feel low.
4
Access to Local Experiences: Helps small, local businesses find customers without having to do any heavy digital marketing.
5
Expert Guidance: Provides expert guidance to support travelers in making plans on the fly or far in advance.
6
Legitimacy and Trustworthiness: Viator is a legitimate company, owned by TripAdvisor, ensuring credibility and safety.
7
Currency Payment Options: The ability to change the currency for tour prices reduces transaction fees, making it more cost-effective.
8
Reserve Now, Pay Later: The option to reserve a tour and pay later helps with budgeting and provides flexibility.
9
Lowest Price Guarantee: Viator offers a lowest price guarantee, ensuring that you won't pay more than booking directly, and sometimes you'll pay less.
10
Strong Review System: Viator uses a robust review system, including reviews from TripAdvisor, to ensure only high-quality tours remain listed.
11
Easy Comparison: The platform allows easy comparison of similar tours, including features like prices, inclusions, and cancellation policies.
12
Good Customer Service: Viator has responsive customer service, with fast refunds and a clear cancellation policy.
13
Wide Range of Activities: Viator offers over 200,000 bookable activities worldwide, making it a comprehensive platform for travelers.
CONS
1
Middleman Fees: Some users note that booking through a middleman like Viator can sometimes result in higher costs compared to booking directly with the tour operator.
2
Occasional Discrepancies: There have been reports of discrepancies in tour details, such as changes in tour schedules or lack of clear instructions.
3
Customer Service Issues: Some users have experienced poor customer service, including issues with refunds and communication.
Viator Features and Benefits
Features
Easy Booking
The site is optimized for mobile booking.
Diverse Activities
Offers over 300,000 city tours, day tours, sightseeing tours, excursions, and much more.
Trusted Reviews
Users can read reviews and see customer ratings to ensure they're choosing a good quality tour.
Filter & Browsing Options
The filters, search functionality, and suggested tours based on traveler interests help travelers find tours that will improve their trip.
24/7 Customer Service
Offers around-the-clock customer service in multiple languages.
Lowest Price Guarantee
Ensuring that you won't pay more than booking directly, and sometimes you'll pay less.
24-Hour Cancellation Policy
Makes the financial risk in booking feel low, with free cancellation for most experiences if canceled at least 24 hours in advance allowing a full refund.
Access to Local Experiences
Helps small, local businesses find customers without having to do any heavy digital marketing.
Expert Guidance
Provides expert guidance to support travelers in making plans on the fly or far in advance.
Legitimacy and Trustworthiness
Viator is a legitimate company, owned by TripAdvisor, ensuring credibility and safety.
Currency Payment Options
The ability to change the currency for tour prices reduces transaction fees, making it more cost-effective.
Reserve Now, Pay Later
The option to reserve a tour and pay later helps with budgeting and provides flexibility.
Strong Review System
Viator uses a robust review system, including reviews from TripAdvisor, to ensure only high-quality tours remain listed.
Easy Comparison
The platform allows easy comparison of similar tours, including features like prices, inclusions, and cancellation policies.
Good Customer Service
Viator has responsive customer service, with fast refunds and a clear cancellation policy.
Wide Range of Activities
Viator offers over 200,000 bookable activities worldwide, making it a comprehensive platform for travelers.